An e-mail addressed to Sprint's customer service department

[deshead]

I don't blame you for being upset

Jesus, that's pretty condescending. I'd call her on it.

Gah, what do you want them to say, if not "You have every right to be upset"?

Well, If I was in Glenn's shoes, I'd want them to say it in a way that's not condescending. "You have every right to be upset" would actually work perfectly. But them absolving me of blame for the feelings that their actions created would be unacceptable.

That said, I'm clearly not in Glenn's shoes. I don't even know what size he wears.

[GlennCase]

10 1/2's

At any rate, it is too little, too late for me anyway.

If they offered to credit my bill, I would use that just to be able to afford to cancel service with them.

ROCK!

Glenn (DR FUNK)